Singing between calls, pretending to be a 15th-century medieval soldier, jumping a storey for a bar of Kit Kat, an obsession with strawberries and many more confessions poured in when the HSBC UK Contact Centre invited staff members to share why they love working at one of the largest customer services centres in Malta.
The quirky expressions came coupled with heartfelt admissions – some even in the form of poetry – as almost every aspect of a world-class employment experience received a mention. The staff members were answering a simple question: “Why are you proud to work here?”
“HSBC has a good reputation worldwide; the place where I work is nothing to hide. Friendly, smiling colleagues helping me; HSBC is the best place to be,” was how customer service associate Romina Azzopardi described her pride in her workplace, before admitting that she occasionally brought in her funny glasses to work to make colleagues laugh.
“A fun place to work, and a good wage too; this does not make me feel blue. Helping customers in an efficient way; this is how I put a smile in my day,” she said.
Others highlighted how working at the contact centre has been a journey of self-discovery. “I’m proud to work for such a big organisation. I feel like I found myself here. I progressed both in my skills and as a person,” said Nicola Scerri, also a customer service associate, who revealed in her fun fact that she pretends to be Beyonce when in the shower.
Still others commended the Swatar-based contact centre for being a diverse and accepting place with a lot of support given right at the start.
“I am proud to work here as it gave me the opportunity to work in Malta. They were impartial regardless of which country I came from and they help other new employees from different backgrounds too,” said academy coach Kateryna Mottershead, who outed herself as a strawberry-obsessed person.
For some, helping customers remains a primary motivator of the job. “I never go home with a guilty conscience about the decisions and choices I took to help my customers. On the contrary, I feel proud my decisions are backed up by policy procedures and HSBC’s corporate integrity,” said Ruth Parkes, who admitted to be a roadie of local electronic band Duo Blank.
This year, the HSBC contact centre is celebrating 10 years of operations in Malta. It started out in Malta in 2006 with a plan to recruit 250 employees. Currently it is home to 450 staff members with several opportunities available to join in a range of customer service roles.
More information about these is available at www.hsbc.com.mt/careers. An age-neutral CV can be forwarded to malta.recruitment@hsbc.com.