• When we purchase clothes that are not fit for purpose or are not as described, we are legally entitled to a free remedy.
• Sellers may request proof of purchase before providing us with a remedy.
• The right to claim a legal remedy cannot be taken away from us by notices in shops stating that goods are not returnable or that cash refunds cannot be given.
• When we make a wrong buying decision, we are not entitled to a solution but must rely on the shop’s return policies.
• We should carefully check clothes for apparent defects before paying for them.
Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010
Freephone: 8007 4400
Tel: 2395 2000
Enquiries: info@mccaa.org.mt
Consumer complaints: fair.trading@mccaa.org.mt
Website: www.mccaa.org.mt
MCCAA office hours for the public:
Monday to Friday from 8.30am to 12.30pm
European Consumer Centre Malta
(For complaints against traders in other EU states)
47A, South Street,
Valletta.
VLT 1101
Monday to Friday from 8.30am to 3pm.
Tel: 2122 1901
E-mail: ecc.malta@gov.mt