• When goods are not delivered within the time period agreed with the seller, consumers can opt to cancel the sale and request a refund.
• Unless otherwise specified in the contract of sale, goods must be supplied within thirty days from the date of order.
Traders are responsible to ensure that goods are delivered to consumers without damages.
• Goods ordered online or through another distance means of communication can be returned to the seller during the cooling-off period even if they are not damaged.
• When delivered goods do not conform to the contract of sale, consumers are legally entitled to a remedy.
Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010
Freephone: 8007 4400
Tel: 2395 2000
Enquiries: info@mccaa.org.mt
Consumer complaints: fair.trading@mccaa.org.mt
Website: www.mccaa.org.mt
MCCAA office hours for the public:
Monday to Friday from 8.30am to 12.30pm
European Consumer Centre Malta
(For complaints against traders in other EU states)
47A, South Street,
Valletta.
VLT 1101
Monday to Friday from 8.30am to 3pm.
Tel: 2122 1901
E-mail: ecc.malta@gov.mt