Paying for a 35mbps service and getting, most of the time, only 10 mbps, at times going as low as one to two mbps is quite a nightmare.

I contacted GO technicians several times to report the problem over the course of eight months. The modem was replaced at least three times (following the technician’s instructions), testing of the phone lines revealed no fault and 11 internet channels were changed.

The problem was solved for a day or two after the technician left but the speed soon dropped again.

A complaints report was filed with GO and also with the Malta Competition & Consumer Affairs Authority to terminate the contract. However, for some unknown reason, GO are reluctant to do so. Instead they want a technician to carry out more tests. This has been done, resulting in no faults.

GO’s customer service is a hopeless case. They don’t seem to understand what a request for contract termination means.

In the meantime, the GO system has been turned off completely and another service provider has been engaged.