• Even though legally binding, verbal agreements are best backed up in writing.

• Consumers should ensure that they have proof of everything agreed with the seller.

• A sales contract cannot be cancelled unless an important term or condition of the contract has been breached by one of the parties.

• Consumers are responsible to read a contract before signing it.

• Consumers cannot be bound by contract terms which they had no real opportunity to read and understand before the contract was concluded.

Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010

Freephone: 8007 4400
Tel: 2395 2000
Enquiries: info@mccaa.org.mt
Consumer complaints: fair.trading@mccaa.org.mt
Website: www.mccaa.org.mt

MCCAA office hours for the public:
Monday to Friday from 8.30am to 12.30pm

European Consumer Centre Malta
(For complaints against traders in other EU states)

47A, South Street,
Valletta.
VLT 1101

Monday to Friday from 8.30am to 3pm.

Tel: 2122 1901
E-mail: ecc.malta@gov.mt

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