• The use of pre-ticked boxes are prohibited.
• Consumers must be properly informed of all the costs and charges they will incur before purchasing a product or service.
• Traders are prohibited from charging more for use of credit cards or any other method of payment than what it costs them to offer such means of payment.
• Traders who communicate with consumers by telephone cannot charge more than the basic telephone rate for these calls.
Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010
Freephone: 8007 4400
Tel: 2395 2000
Enquiries: info@mccaa.org.mt
Consumer complaints: fair.trading@mccaa.org.mt
Website: www.mccaa.org.mt
MCCAA office hours for the public:
Monday to Friday from 8.30am to 12.30pm
European Consumer Centre Malta
(For complaints against traders in other EU states)
47A, South Street,
Valletta.
VLT 1101
Monday to Friday from 8.30am to 3pm.
Tel: 2122 1901
E-mail: ecc.malta@gov.mt