• Consumer rights can neither be diminished nor changed during sales.
• ‘No Refunds’ and ‘No Exchanges’ policies can only be applied when consumers change their mind.
• It is illegal for shops to pretend that goods have been reduced from a higher price when in reality such goods were never offered for sale at that specific price.
• When consumers return an unwanted item, the seller is not obliged to offer a replacement or refund.
• Shop soiled items should be carefully checked before purchased.
• Misleading adverts concerning discounts and other offers may be reported to the Office for Consumer Affairs on the following e-mail address: info@mccaa.org.mt.
Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010
Freephone: 8007 4400
Tel: 2395 2000
Enquiries: info@mccaa.org.mt
Consumer complaints: fair.trading@mccaa.org.mt
Website: www.mccaa.org.mt
MCCAA office hours for the public:
Monday to Friday from 8.30am to 12.30pm
European Consumer Centre Malta
(For complaints against traders in other EU states)
47A, South Street,
Valletta.
VLT 1101
Monday to Friday from 8.30am to 3pm.
Tel: 2122 1901
E-mail: ecc.malta@gov.mt