• Before renting a car, make sure you know what is included in the final price and what is not.
• Often the quoted price would only be the basic price and does not include any extras.
• Always check the fuel policy to avoid being charged additional expensive charges.
• Verify with the car rental company for how long the deposit paid will be held.
• Make sure you understand properly what type of insurance policy you are covered with and the excess to be paid in the event of an accident.
• Keep in mind that the car rental company may charge administrative charges for processing traffic conventions.
• Verify as soon as possible the credit card statement for any unauthorised transactions or unexpected charges.
Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010
Freephone: 8007 4400
Tel: 2395 2000
Enquiries: info@mccaa.org.mt
Consumer complaints: fair.trading@mccaa.org.mt
Website: www.mccaa.org.mt
MCCAA office hours for the public:
Monday to Friday from 8.30am to 12.30pm
European Consumer Centre Malta
(For complaints against traders in other EU states)
47A, South Street,
Valletta.
VLT 1101
Monday to Friday from 8.30am to 3pm.
Tel: 2122 1901
E-mail: ecc.malta@gov.mt