The HSBC UK Contact Centre Malta has launched a new programme through which mentors will help staff learn and develop.

Through the programme, full-time mentors will provide friendly, unbiased support and guidance to employees. The mentors at the contact centre have been selected from existing employees.

The centre’s people experience and recruitment manager Richard Powell said: “The mentor programme provides continuous support to our new recruits throughout the first 24 months of their career journey, going above and beyond the support provided by our academy team and team manager.”

Louiseanne Gauci

Mentor Louiseanne Gauci believes that having the programme in place at the centre is ideal for individuals going through such a new experience. It provides reassurance that there is an assigned individual they can look to ask questions and raise concerns.

“When comparing the first meeting to the last one I’ve had with my current group, I noticed that they have all made great progress. The bond between us has definitely increased,” Ms Gauci said.

Given the fact that each individual has their own different learning styles, mentorship gives employees the reassurance and the option to feel comfortable and get used to how things are done in an open and honest environment without an element of apprehension.

Svetlana Mountjoy

“The employees in my group joined their assigned teams just over a month ago, during which time I have facilitated their needs as well as conversations between them and their team managers,” Svetlana Mountjoy said.

“More than this, the employees have the reassurance that they can come to me about anything – even to simply have a chat about how their day is going,” she added.

Exciting opportunities exist to join the Contact Centre and be part of a great team. For more information visit www.hsbc.com.mt/careers. An age-neutral CV can be forwarded to malta.recruitment@hsbc.com.