• Air passengers who suffer long delays of three hours or more are entitled to the same financial compensation as if their flight was cancelled by the air carrier.
• Financial compensation cannot be claimed if the long delay was caused by extraordinary circumstances.
• A technical problem which becomes evident during aircraft maintenance or is caused by failure to maintain an aircraft cannot be regarded as an extraordinary circumstance.
• In extraordinary circumstances air carriers are still obliged to provide care to passengers, which is proportionate to the waiting time.
Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010
Freephone: 8007 4400
Tel: 2395 2000
Enquiries: info@mccaa.org.mt
Consumer complaints: fair.trading@mccaa.org.mt
Website: www.mccaa.org.mt
MCCAA office hours for the public:
Monday to Friday from 8.30am to 12.30pm
European Consumer Centre Malta
(For complaints against traders in other EU states)
47A, South Street,
Valletta.
VLT 1101
Monday to Friday from 8.30am to 3pm.
Tel: 2122 1901
E-mail: ecc.malta@gov.mt