Q: Last summer we ordered a made-to-measure shower cubicle from a local supplier. When it was fitted, we immediately told the installer it was not closing properly.

He assured us that all we needed to do was to pull the cubicle’s door with some strength and also showed us how. We trusted him and so we paid the outstanding balance. That same evening, we noticed that the cubicle was not fitted well and that was the reason why it was not closing properly.

In fact, every time we used the shower, water came out from the cubicle. This caused some damage to the wooden door next to it. We once again reported the problem and the supplier sent an employee to check it out.

The company’s representative agreed that the cubicle’s glass was not fitted well and that it should be replaced with a new one.

To date, the problem is still unresolved, as the supplier still has not replaced the cubicle. We cannot wait any longer, as the more time passes, the more damage it is causing to the wooden door.

What rights do we have?

A: Since you have been waiting a long time for the cubicle’s replacement, the law gives you the right to cancel the purchase of the cubicle and request a refund of the money paid.

If you have incurred damages because the cubicle was not fitted properly, you may also claim compensation for these extra costs.

Should the supplier refuse to cancel the sale and provide you with a refund, you may file a complaint with the Office for Consumer Affairs.