• A 14-day cancellation period applies to contracts of sale concluded off premises.
• If consumers aren’t informed about cancellation rights, the right to cancel is extended to a year.
• The burden of proof of having withdrawn from the sales contract within the legal limit is on consumers.
• Consumers are entitled to a refund of all payments made within 14 days of notifying the trader about the sale’s cancellation.
• Consumers are entitled to a copy of the signed off-premises contract in a durable form such as paper or email.