• A hotel’s facilities and characteristics must be as described online or by the travel agency.

• Compensation can be claimed when a hotel results different than how it is advertised and when consumers encounter shortcomings during their stay.

• Problems must be reported while still on holiday.

• Evidence of the problems encounterd should be collected to sustain our complaint.

• The amount of compensation claimed should reflect the seriousness of the shortcomings suffered.

Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010

Freephone: 8007 4400
Tel: 2395 2000
Enquiries: info@mccaa.org.mt
Consumer complaints: fair.trading@mccaa.org.mt
Website: www.mccaa.org.mt

MCCAA office hours for the public:
Monday, Tuesday, Thursday and Friday from 8.30am to 12.30pm
Wednesday from 8.30am to 4pm

European Consumer Centre Malta
(For complaints against traders in other EU states)

47A, South Street,
Valletta.
VLT 1101

Monday to Friday from 8.30am to 3pm.

Tel: 2122 1901
E-mail: ecc.malta@gov.mt

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