Q: A year ago, we purchased a brand new dishwasher from a local supplier. A few weeks ago it started giving us problems. It was not washing properly and the dishes remained dirty.

Since the dishwasher was still under warranty, we complained with the seller. After numerous attempts to communicate with the seller, the dishwasher was finally taken in for repairs. However, instead of fixing it, after two weeks the dishwasher was returned to us in worse condition.

We complained again and after the company’s representative came to check it, we were told the problem was an air blockage.

He then turned on the dishwasher and decided everything was fine. Unfortunately, the next day we had the same problem again. The dishwasher doesn’t wash, it doesn’t turn off and the buttons keep signalling an error. The seller is insisting that the dishwasher is fine and he is refusing to provide us with an adequate remedy.

After three repairs, we are no longer willing to accept another one. We are requesting the seller to give us a new dishwasher or our money back. What can we do if the seller keeps refusing our requests?

A: When the product purchased is not fit for purpose for which goods of the same type are normally used or does not show the quality and performance, which are normal in goods of the same type, then the law gives consumers the right to request a remedy from the seller.

Since in your case the dishwasher has already been repaired three times, then it is within your legal rights to request a brand new replacement.

If such a replacement is not possible or you have to wait an unreasonable period of time to have the dishwasher replaced, then you may opt to cancel the contract of sale and ask for your money back.

These requests should be made in writing by sending a registered letter to the trader.

If you do not manage to resolve the matter in an amicable way, you may then proceed with filing a complaint with the Office for Consumer Affairs.