Q: I bought a main bedroom set from a local supplier, which was delivered two months ago. As soon as it was assembled, I noticed its doors did not close properly. I complained about this and the seller told me it was a minor problem concerning the lock and that by the following day it would be resolved. I trusted him, so I paid the full amount there and then.

Days passed and nobody from the company contacted me to make an appointment to fix the wardrobe. I therefore contacted the seller and after numerous phone calls, the owner came to fix the problem.

However, the problem was not solved, as the wardrobe door is still not closing properly. In the meantime, I also noticed that one side of the wardrobe was deformed. The installers came over to try and solve these problems but the repairs carried out were not satisfactory.

At this point, I asked for a replacement of the wardrobe but was informed the model I have is no longer being produced. Hence, the wardrobe cannot be replaced. I would like to know what rights I have in this particular case?

A: Since the wardrobe delivered to you was damaged and the supplier is not managing to resolve the problem through repair or replacement, then the law entitles you to ask for a part or full refund.

If you would like to keep the wardrobe but would like compensation for damages, then you should make a request for a partial compensation.

If, on the other hand, the damages the wardrobe has are so significant that you do not wish to keep it, if the supplier cannot replace the wardrobe with a new and undamaged one, then you may opt to cancel the sale of the bedroom and ask for a full refund.