• It is our responsibility to get the best value for our money and to make informed buying decisions.
• Before finalising a purchase, we should examine carefully the goods for any apparent defects.
• We should read and adhere to the product’s instructions and warnings.
• Before signing a contract, we should carefully read and understand the terms and conditions we are agreeing to.
• If we change our mind about a purchase, the law does not protect us.
• Requests for a remedy or compensation should be reasonable and according to what the law grants.
Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010
Freephone: 8007 4400
Tel: 2395 2000
Enquiries: info@mccaa.org.mt
Consumer complaints: fair.trading@mccaa.org.mt
Website: www.mccaa.org.mt
MCCAA office hours for the public:
Monday, Tuesday, Thursday and Friday from 8.30am to 12.30pm
Wednesday from 8.30am to 4pm
European Consumer Centre Malta
(For complaints against traders in other EU states)
47A, South Street,
Valletta.
VLT 1101
Monday to Friday from 8.30am to 3pm.
Tel: 2122 1901
E-mail: ecc.malta@gov.mt