BigMat (Malta), which is part of the international chain of stores dedicated to home decor, DIY goods, tools and building material, has earned the CSA Platinum Service Mark for the exceptional level of service and experience its employees gave customers from when it opened half way through 2015.

The CSA Service Mark is awarded yearly to organisations and retail outlets that manage to earn high ratings from the mystery shopping studies and customer surveys that are independently and regularly carried out throughout the year. A yearly audit of the outlets customer complaint system is also assessed.

Organisations and retail outlets that sign up to the Customer Service Assured Programme also receive the necessary support, training skills and professional expertise in customer experience and service management.

Carl Attard, managing director of Attard Brothers Group, said: “We are proud to have achieved the highest rating for the service experience we give customers. We see it as a real endorsement of the commitment and dedication the group has invested into this flagship store. While it is a significant achievement for us and our employees, we recognise that we always need to keep improving the service experience.”