The minister responsible for ARMS Ltd needs to get down there quickly and bang some empty heads together. Their customer service is lamentable. I have had three letters from them threatening to suspend my service and telling me I owed them an amount of money.

I advised them, several times, that I am a registered diabetic who keeps insulin in the fridge and that such an action would be disastrous for me. Do they listen? Of course they don’t.

They keep sending me estimates that are wildly inaccurate, like the one I received lately showing they estimated I had used thousands of units of electricity more than I have actually consumed. I had the meter specially read on November 30, 2015 and still they sent me an estimate.

What is wrong with these people? Don’t they communicate internally? Every time they have advised of a meter reading, they always come when the house is empty. Why do we have the so-called smart meters if they have to come to read them?

The whole thing is a shambles and an utter disgrace. Every time I get an estimate from them, I take an actual reading, use their bill calculator and pay them for what I have actually consumed. What do I have to do to get these incompetent people to listen to what I am telling them, namely that their bills are wrong?

I refuse to pay for their wild and inaccurate guesses. Action please: minister wake up.

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