Q: I have a water heater which has recently started to leak heavily due to corrosion. It is still covered by a five-year commercial warranty, but the seller is refusing to honour the guarantee on the grounds that the water heater was connected to a water pump.
The supplier of the water pump has assured me that the pump’s features are within those specified by the manufacturer. The seller is only willing to offer me a special discount on a new water heater.
I would like to know what my legal rights are.
A: When you purchased the water heater, were you informed by the seller that it cannot be connected to a water pump?
Was there anything written on the guarantee in this regard? Or on the information provided with the water heater? If you were not provided with such warnings verbally or in writing, then the seller is obliged to honour the guarantee and provide you with a remedy, as stipulated in the commercial guarantee.
If, on the other hand, you were informed that the water heater should not be connected to a water pump, then the seller has no legal obligations to provide you with a free remedy.