Q: A few days ago I was walking in a street when I was approached by a salesperson who coerced me into buying a very expensive cream product.

This person insisted I follow him into the shop where he showed me and tested on me a variety of products. I ended up buying one of these products. When I went home, I researched this product and found out that the concept of the creams’ brand may be a scam. I do not want this product. Can I return it and ask for a refund?

A: If you have not yet made use of the creams, since you were approached by the seller in the street and then taken to the shop to conclude the sale, legally this is considered to be an off-premises sales contract. Therefore, you are legally entitled to a 14-day cooling-off period. This means that you can cancel the sale, return the product purchased to the seller and ask for a full refund.

If the seller rejects your request to cancel the sale, then you may file a complaint with the Office for Consumer Affairs.

In case you have already made use of the creams and you have evidence that they do not provide the results promised by the seller, then you may complain with the seller on the basis that the products purchased are not in conformity with the contract of sale.

In this case, if the seller cannot provide you with products that give you the results promised during the sale, then you may cancel the sale and ask for a refund.

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