Q: I would like to know whether there is a legal maximum percentage a business may request as a deposit for future business?

A: No, the law does not specify a maximum amount of deposit a seller may request the buyer when an order is placed.

The amount of deposit paid is a matter of agreement between buyer and seller. However, it is in the consumer’s best interest to paythe least possible amount as problems may crop up with the order and the more money the consumer still owes the trader, the better the chances of having problems resolved without unnecessary hassle and stress.

Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010

Freephone: 8007 4400
Tel: 2395 2000
Enquiries: info@mccaa.org.mt
Consumer complaints: fair.trading@mccaa.org.mt
Website: www.mccaa.org.mt

MCCAA office hours for the public:
Monday, Tuesday, Thursday and Friday from 8.30am to 12.30pm
Wednesday from 8.30am to 4pm

European Consumer Centre Malta
(For complaints against traders in other EU states)

47A, South Street,
Valletta.
VLT 1101

Monday to Friday from 8.30am to 3pm.

Tel: 2122 1901
E-mail: ecc.malta@gov.mt

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