Q: Less than two years ago, I bought a flat-screen television set and misplaced its warranty.

The TV has now developed a fault and the company is saying that there is nothing it can do without the proof of receipt.

The seller is aware that I bought the TV from them but they still want the receipt. I think that they can check their records but don’t want to. What can I do?

A: If you paid for the TV by cheque or credit card, you can get hold of the proof of purchase from the bank statement, as it should show this specific transaction.

If this is the case, you can present the bank statement as proof of payment and if the seller still insists he needs the original receipt or guarantee to provide you with a remedy, you may then file a complaint with the Office for Consumer Affairs.

If, on the other hand, you paid in cash and you cannot provide proof of when and from where you purchased the TV, then legally you are not entitled to claim a free remedy.

Sign up to our free newsletters

Get the best updates straight to your inbox:
Please select at least one mailing list.

You can unsubscribe at any time by clicking the link in the footer of our emails. We use Mailchimp as our marketing platform. By subscribing, you acknowledge that your information will be transferred to Mailchimp for processing.