• The same legal rights apply when goods are bought at a reduced price.
• Consumers cannot claim a remedy for defects or faults they were aware of before the sale was concluded.
• When consumers change their mind about a product, they do not have the legal right to return it.
• It is the consumers’ responsibility to check the shops’ returns policy before buying.
• Sales must be genuine. Misleading information is illegal.
Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010
Freephone: 8007 4400
Tel: 2395 2000
Enquiries: info@mccaa.org.mt
Consumer complaints: fair.trading@mccaa.org.mt
Website: www.mccaa.org.mt
MCCAA office hours for the public:
Monday, Tuesday, Thursday and Friday from 8.30am to 12.30pm
Wednesday from 8.30am to 4pm
European Consumer Centre Malta
(For complaints against traders in other EU states)
47A, South Street,
Valletta.
VLT 1101
Monday to Friday from 8.30am to 3pm.
Tel: 2122 1901
E-mail: ecc.malta@gov.mt