Q: I bought a suit from a local store and when I tried it again at home I noticed that one of the sleeves was damaged.
I immediately communicated with the seller and informed him I would be returning with the suit to have it exchanged.
If the suit cannot be ex-changed, what am I entitled to?
If the shop offers me a credit note, can I refuse it and ask for a full refund?
A: Since the suit was still brand new when you became aware of the defect, the law entitles you to request a replacement.
If replacement is not possible, because, for instance, the suit sold to you was the last one, then legally you are entitled to a full refund of the money paid. Should the seller insist on giving you a credit note, do not accept it.
If this happens, you should file a complaint with the Office for Consumer Affair so that one of our officers can speak to the seller on your behalf with the aim of reaching an amicable solution.
Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010
Freephone: 8007 4400
Tel: 2395 2000
Enquiries: info@mccaa.org.mt
Consumer complaints: fair.trading@mccaa.org.mt
Website: www.mccaa.org.mt
MCCAA office hours for the public:
Monday, Tuesday, Thursday and Friday from 8.30am to 12.30pm
Wednesday from 8.30am to 4pm
European Consumer Centre Malta
(For complaints against traders in other EU states)
47A, South Street,
Valletta.
VLT 1101
Monday to Friday from 8.30am to 3pm.
Tel: 2122 1901
E-mail: ecc.malta@gov.mt