Can ARMS explain and illuminate to us mortals about the logic of this argument?
“A revision of the figures as shown in an estimated bill imposed by ARMS itself with the actual figures as taken by a serious consumer, implies a refund in favour of the said consumer.” Incidentally this situation has to be viewed in the context of a police confrontation, since, it seems, that when consumers protest against a bill, police presence is called for.
The Commissioner of Police is also gently asked to instruct his officers not to interfere in protestations by customers.
Alternatively this may also be interpreted that ARMS officers are incompetent.