Icon, which provides software development services and integrated digital marketing solutions, is now ISO 9001 certified.

Director Gege Gatt said: “We are thrilled to receive this certification from global industry leader Intertek. Quality has been a central theme throughout Icon’s development and our efforts in this field have now been recognised by one of the world’s largest ISO 9001 registrars that has brought confidence and assurance to thousands of organisations.”

He added: “This sends a powerful message to our customers – Icon is a dynamic partner that delivers quality and value in software development and digital marketing projects.”

ISO 9001 is internationally recognised as a standard for the development of quality management systems. Over 1.1 million certificates have been officially issued to various organisation in over 178 countries.

A large part of the receiving organisations have moved on to become global players shaping the technology sector.

ISO 9001 provides both a system and a set of principles that guarantee a fact-based approach to the administration of an organisation while reliably fulfilling clients and stakeholders’ expectations. In basic terms, it provides procedures to deliver effective products and services, time after time. This helps in achieving consistent results while continually improving output. Thus, great services change from occasional outputs to repeated realities.

While the benefits of implementing ISO 9001 are numerous, customer satisfaction is a critical area of focus. It ensures all clients are receiving products and services that consistently meet their expectations. As a result, it has improved stakeholder relationships while further improving the perception of Icon with staff, customers and suppliers.

ISO 9001 certification also works hand in hand with legal compliance, allowing for a deeper understanding of how statutory and regulatory requirements affect the organisation and its clients.