Low-cost airline Ryanair held its AGM in Dublin, during which it briefed shareholders on the continuing success of its ‘Always Getting Better’ (AGB) customer experience programme, which has enabled it to raise its full year traffic forecast (previously 103m) to 104m customers, and its profit guidance by 25 per cent (previously €970m) to €1.2bn.

Ryanair briefed shareholders on further AGB improvements later this year, including new primary airports in Amsterdam, Cologne, and Copenhagen, a new personalised website with advanced features (‘hold the fare’), an improved mobile app, new cabin interiors, crew uniforms and improved inflight menus.

Ryanair’s AGM also heard of plans to distribute the proceeds (€398m) from the sale of Ryanair’s 29.8 per cent stake in Aer Lingus, to its shareholders via a ‘B’ Share programme which will be concluded, subject to EGM approval, before December.

This will bring the total funds returned by Ryanair to shareholders this year to €800m and in excess of €3.3bn since 2008.

Ryanair chairman David Bonderman said: “During our 30th year, Ryanair will grow traffic by over 13m to 104m customers. It is clear that consumers all over Europe are delighted by, and switching to our AGB customer experience programme, our industry leading punctuality and our unbeatable low fares.”