• Only consumer complaints may be submitted before the CCT.
• This tribunal can give up to €3,500 in compensation and up to €500 for moral damages.
• The costs to open a claim before the CCT are minimal and vary according to the amount of compensation claimed.
• Both consumer and trader can state the facts of the case under oath.
• The CCT’s decision may be enforced just like a court judgment.
• The Office for Consumer Affairs may issue a public warning against traders who refuse to abide by the CCT’s decision.
Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010
Freephone: 8007 4400
Tel: 2395 2000
Enquiries: info@mccaa.org.mt
Consumer complaints: fair.trading@mccaa.org.mt
Website: www.mccaa.org.mt
MCCAA office hours for the public:
Monday to Friday from 8.30am to 12.30pm
European Consumer Centre Malta
(For complaints against traders in other EU states)
47A, South Street,
Valletta.
VLT 1101
Monday to Friday from 8.30am to 3pm.
Tel: 2122 1901
E-mail: ecc.malta@gov.mt