Q: I bought a motorised bed and a month before the guarantee expired, the motor broke down and was changed as per guarantee.

I asked the supplier to provide me with a new guarantee for the replaced motor but my request was refused. What are my rights if the new motor turns out to be faulty after the original guarantee expires?

A: When a product or part of it is replaced under guarantee, the guarantee does not start all over again but the original one continues.

This means that once the original guarantee expires, if the replaced part develops a fault, the consumer cannot claim a free remedy from the seller.

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