Q: I recently purchased a camera for €125. After a few days, a friend of mine bought the same identical product from another shop at €99.

I have already complained about this with the seller who charged me €125 and sent him a copy of the two receipts. In my complaint letter I asked for an explanation and a refund.

Am I entitled to complain about this overcharging? Are there any regulations regarding the pricing of products?

A: The Price Indication Regulations stipulate that products offered for sale must be clearly indicated with a price so consumers can make an informed decision. Hence, as long as the shop where you bought the camera from clearly indicated the sale price, the seller did not break the law for selling it at a higher price than the competitor.

Sellers operate in a free market economy, which means that there is no control on how much products are sold or how much profit sellers can make when selling a product.

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