• Sea passengers whose trip has been delayed for more than 90 minutes are entitled to free refreshments in reasonable relation to the amount of time they are left waiting to board the ship.
• Sea passengers are entitled to up to three free nights of accommodation when such a stay was due to a delay or cancellation.
• Free accommodation and financial compensation do not apply if journey is delayed or cancelled due to weather conditions.
• A financial compensation of up to 25 or 50 per cent of the ticket may apply, depending on the length of the delay.
• Sea passengers with a disability or reduced mobility cannot be refused reservations, nor tickets offered at an additional cost, unless the reservation is refused to meet applicable safety requirements.
• Sea passengers cannot be discriminated against, directly or indirectly, based on nationality, when purchasing tickets for ferry services and cruises.
Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010
Freephone: 8007 4400
Tel: 2395 2000
Enquiries: info@mccaa.org.mt
Consumer complaints: fair.trading@mccaa.org.mt
Website: www.mccaa.org.mt
MCCAA office hours for the public:
Monday to Friday from 8.30am to 12.30pm
European Consumer Centre Malta
(For complaints against traders in other EU states)
47A, South Street,
Valletta.
VLT 1101
Monday to Friday from 8.30am to 3pm.
Tel: 2122 1901
E-mail: ecc.malta@gov.mt