A lot of people I know are either subscribed to Melita or GO but to each his own.

In fairness, I can say that both companies have a good customer service, as long as you address your problem via e-mail because, otherwise, calling by telephone takes up a lot of precious time.

Up to last year, I had the personal My Melita, a service which a lot of “lucky” persons have. This company decided to do away with my account and to introduce a new one, without telling me about it.

The result? Numerous e-mails forwarded by myself and answered by various e-mails and even telephone calls from Melita. However, I’m afraid none of the answers solved the enigma of how I was to regain my ‘prized’ Melita account (online).

Normally, I only used the service to view my bills online and pay forthwith. Lately, I have paid a bill sent to me by e-mail, however, not on My Melita.

The fathomless mystery will probably remain unsolved, unless I succumb to Hobson’s choice and tell Melita to mail my bills, charging me extra because Melita is not able to provide me with my personal My Melita, something which, in this day and age, is unthinkable, especially in the field of computer technology.

Well, there rests my case.

I would like to know through this popular newspaper if there is anyone else going through this fastidious waste of time.

But why should I pay extra for my bills when I do not want them to be sent by post, all because of incompetence on Melita’s side?

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