A letter by Malcolm Briffa, on surcharges for the over 60s (August 13), has just come to

my notice. My experience with Melita has been an utter disappoitment. I am in possession of the Karta Anzjan and have been a subscriber with Melita for quite a long time now. My landline phone, internet and mobile are all their connection.

One fine day I discovered that they were charging for sending bills by post so I opted for an online ones.

But no notices or e-mails of any sort were sent to remind me of the monthly fee.

Then all of a sudden I woke up with no connection of any sort.

I could not even phone Melita to ask what was the matter.

So I called at a local shop and they told me that my payment was overdue and to get back a connection I had to pay €80. My frustration wasn’t that I had to pay such a sum but that they: a) didn’t remind me my bills were overdue; b) no connection was available, not even for an emergency; and c) they didn’t warn me that they were going to disconnect me.

Other providers warn their clients that their account is running low.

I emailed Melita about this and they assured me that they send e-mails to warn clients in such cases.

Nevertheless, I can vouch that this is absolutely not true at all.