GO’s corporate Facebook page states that they are offering 1Gb of mobile data for the price of €5.

This is, unfortunately, not true as topping up €5 gives you €4.81 in ‘credit euros’ which are not enough to pay for the 1Gb of mobile data.

It is terribly misleading to quote prices in ‘credit euros’ which are not equal to real euros.

I believe it is also in breach of Maltese law: the Consumer Affairs Act (Price Indication, Subsidiary Legislation 378.09) states: “‘Price’ means the purchase price, and in all cases, the price indication must be the final retail selling or unit price, including VAT and any other taxes or charges.”

It is also inconvenient that one cannot buy the exact amount of credit euros required to pay for a service. In this case a service actually costing €5.20 is advertised as costing €5 but one must actually pay €10 to be able to avail of the service (and having the remaining €4.60 ‘credit euros’ held in GO’s system)

I hope to see this rectified with either ‘credit euros’ being made to be equal to real euros (i.e. you can buy €1 of credit for €1) or at least renaming them to something other than ‘€’ so as not to mislead the client, for example, five credit units cost €5.20.

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