• Consumers must be informed about their cancellation rights before they download or stream the purchased digital content.

• If the digital content about to be streamed or downloaded involves payment, the consumer must be clearly informed about this before the order is placed.

• When purchased digital content is to be availed of during the cancellation period, consumers must give their consent that they are willing to lose their cancellation rights.

• The best way to cancel a distance sales contract is in writing, so that consumers have proof that cancellation has been made within the legal time-limit.

Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010

Freephone: 8007 4400
Tel: 2395 2000
Enquiries: info@mccaa.org.mt
Consumer complaints: fair.trading@mccaa.org.mt
Website: www.mccaa.org.mt

MCCAA office hours for the public:
Monday to Friday from 8.30am to 12.30pm

European Consumer Centre Malta
(For complaints against traders in other EU states)

47A, South Street,
Valletta.
VLT 1101

Monday to Friday from 8.30am to 3pm.

Tel: 2122 1901
E-mail: ecc.malta@gov.mt

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