Q: Does the cooling-off period apply when signing a contract for a telecommunications service with a service provider?

A: The answer depends on how the contract with the service provider was made. If the contract was concluded at the trader’s premises, then the cooling-off period does not apply and you cannot cancel the contract without a valid reason.

If you do, you may incur penalty charges, as stipulated in the contract of sale. On the other hand, if the contract was concluded through a distance means of communication, such as on the telephone, through the internet or off the trader’s premises, such as at your house or in the street, then the cooling-off period applies and you may opt to cancel the sale without incurring additional charges.

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