• Package holidays must be as agreed with the travel agency.

• When a holiday is significantly changed before the date of departure, consumers may opt to cancel it and be totally refunded.

• Suitable alternative arrangements must be made when holidays are changed after departure.

• Consumers may seek refund of any additional expenses incurred as a direct result of the discrepancies with the original package.

• Consumers must complain about unacceptable shortcomings and changes while still on holiday.

• No compensation can be claimed for changes to package holidays due to extraordinary circumstances.

Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010

Freephone: 8007 4400
Tel: 2395 2000
Enquiries: info@mccaa.org.mt
Consumer complaints: fair.trading@mccaa.org.mt
Website: www.mccaa.org.mt

MCCAA office hours for the public:
Monday, Tuesday, Thursday and Friday from 8.30am to 12.30pm
Wednesday from 8.30am to 4pm

European Consumer Centre Malta
(For complaints against traders in other EU states)

47A, South Street,
Valletta.
VLT 1101

Monday to Friday from 8.30am to 3pm.

Tel: 2122 1901
E-mail: ecc.malta@gov.mt

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