Are you finding it difficult to seek redress regarding a complaint as a consumer?

One of the main functions of the Consumer Affairs Council is that of monitoring the working and enforcement of laws that directly affect the consumer in Malta.

The council would like to hear from you if you’re encountering any difficulty in seeking redress in respect of a problem you might have experienced as a consumer.

If you want to bring this to the attention of the council, send an e-mail or a letter submitting the following information:

• brief description of the complaint;

• whether the trader was contacted;

• indicate the name of the department/authority/consumer association to which you submitted your complaint and the date when it was first submitted;

• indicate the date and reference number of any correspondence received from the depart-ment/authority/consumer association concerned in reply to your complaint;

• outline the difficulties you are facing in having your complaint dealt with.

Only information received by means of a letter or e-mail will be considered.

The Consumer Affairs Council is at Mizzi House, National Road, Blata l-Bajda.

cac.msdc@gov.mt

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