• People with reduced mobility must have equal opportunities when opting to travel by air as other citizens.

• They cannot be refused a reservation because they need special assistance.

• Disabled travellers have the right to carry two pieces of mobility equipment free of charge.

• An air carrier may refuse a reservation or to embark an individual with reduced mobility only when there are justified safety reasons established by law or if the size of the aircraft makes it physically impossible to embark that person.

Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010

Freephone: 8007 4400
Tel: 2395 2000
Enquiries: info@mccaa.org.mt
Consumer complaints: fair.trading@mccaa.org.mt
Website: www.mccaa.org.mt

MCCAA office hours for the public:
Monday, Tuesday, Thursday and Friday from 8.30am to 12.30pm
Wednesday from 8.30am to 4pm

European Consumer Centre Malta
(For complaints against traders in other EU states)

47A, South Street,
Valletta.
VLT 1101

Monday to Friday from 8.30am to 3pm.

Tel: 2122 1901
E-mail: ecc.malta@gov.mt

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