Q: I purchased a book for my daughter from a local bookstore. After we left the shop my daughter realised that she already had the book so we returned to the bookshop and asked to return it in exchange of a credit note.

The seller refused our request because he said I could have photocopied the book and then decided to return it.

The book is in pristine condition and had I photocopied it, the signs from the bending of the pages would be evident.

I would like to know what my rights are in this situation and how should I proceed?

A: Since the book was personally purchased from a shop the law does not give you the right to change your mind and ask for a replacement or a credit note.

Unless before the sale was concluded you had an agreement with the seller that allowed you to return the book should you change your mind, legally the seller is not obliged to take back the book and give you a credit note.