• Travel agencies are legally obliged to ensure that the information they provide to consumers is not false or misleading.

• Any discrepancies from what is promised to the consumer at the time of purchase must be compensated for.

• The price of a package holiday cannot be increased within 20 days of the departure date.

• Consumers may transfer a package holiday on someone else if they are unable to proceed with the holiday.

• Travel operators are not legally responsible for any changes in the package holiday due to bad weather, strikes, or unavoidable breakdowns.

• Problems that crop up during a holiday must be reported immediately to the agency or its representative.

Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010

Freephone: 8007 4400
Tel: 2395 2000
Enquiries: info@mccaa.org.mt
Consumer complaints: fair.trading@mccaa.org.mt
Website: www.mccaa.org.mt

MCCAA office hours for the public:
Monday, Tuesday, Thursday and Friday from 8.30am to 12.30pm
Wednesday from 8.30am to 4pm

European Consumer Centre Malta
(For complaints against traders in other EU states)

47A, South Street,
Valletta.
VLT 1101

Monday to Friday from 8.30am to 3pm.

Tel: 2122 1901
E-mail: ecc.malta@gov.mt

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