Having received written confirmation from the EU that I was entitled to a refund from ARMS Ltd regarding their overcharging for my water and electricity, I wrote to them one month ago.

Result: nothing. No reply or even an acknowledgement.

So I sent them an e-mail two weeks ago to chase them up. Guess what? Nothing, no reply or acknowledgement.

Perhaps they mistakenly think I am going to go away! No chance. Get your act together ARMS Ltd, do the right thing and refund me and others whom you have been ripping off for years.

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