Q: What rights do we have when we return a product for repair under warranty and after repairs are carried out we notice that the product was further damaged during repair? Should a consumer ask for further repair or for replacement of the damaged product?
A: When a product is damaged during repair, the trader causing the damage must carry out a second repair or, this is not possible, replace the damaged product with a new one for free.
If replacement is not possible because the seller does not have a similar product available, then the consumer may opt to cancel the contract of sale and request a refund.