Malta International Airport has been ranked the fourth best in Europe, according to the 2014 Airport Service Quality (ASQ) Awards.

The airport obtained its best score ever, with an overall passenger satisfaction score of 4.22 on a scale from one (poor) to five (excellent).

Despite a large increase in participating airports, Malta has ranked in the top five for five years running and this year’s overall performance exceeded results in previous years, even when placing first in 2010 and 2011.

This year saw more than 259 airports worldwide surveyed, 96 of them European — an increase of 21 over last year. In total, there was an 81 per cent increase of European airports participating between 2010 and last year.

Of the top five European airports, only one other formed part of Malta International Airport’s category of airports, serving between two and five million passengers.

Malta International Airport placed fourth after Keflavík (Iceland), Moscow Sheremetyevo (Russia) and Porto (Portugal) and was followed by Zurich (Switzerland).

The annual ASQ Survey rates an airport’s performance in 34 key service areas and compares results with those of more than 259 airports around the world to measure passenger satisfaction. The service areas include eight major categories, namely access, check-in, security, airport facilities, food and beverage providers and more.

All participating airports use the same survey questions, to ensure an industry standard is set which makes it easier for airports to compare their progress in their own market and across the globe.

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