• Shops’ notices declaring ‘No Refunds’ cannot take away any of the consumers’ statutory rights under the Consumer Affairs Act.

• It is not advisable for consumers to accept a credit note as a form of redress when goods are faulty.

• In change of mind situations, shops are free to apply their own return policies.

• The terms and conditions of how to use a credit note should ideally be written on the credit note itself.

Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010

Freephone: 8007 4400
Tel: 2395 2000
Enquiries: info@mccaa.org.mt
Consumer complaints: fair.trading@mccaa.org.mt
Website: www.mccaa.org.mt

MCCAA office hours for the public:
Monday, Tuesday, Thursday and Friday from 8.30am to 12.30pm
Wednesday from 8.30am to 4pm

European Consumer Centre Malta
(For complaints against traders in other EU states)

47A, South Street,
Valletta.
VLT 1101

Monday to Friday from 8.30am to 3pm.

Tel: 2122 1901
E-mail: ecc.malta@gov.mt

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