Q: A few days ago, I bought a pocket for my new mobile phonefrom a local retail outlet. Before purchasing the pocket, I asked the shop assistant whether the one I chose was good for my phone, which I showed her.

She assured me that it would fit. When I went back home and tried the pocket, I found out it was slightly too big for my phone.

The day after, I went back to the shop to change the pocket with another model. The one I chose cost less than the original pocket and the shop assistant told me she couldn’t give me the difference in price but I had to use the outstanding balance on something else. Since it wasn’t my fault that the original pocket was unfit for my phone, I asked to be refunded in cash. What are my rights in such a situation?

A: Since the shop assistant had assured you that the pocket you chose was good for your phone, then, legally, you are entitled to a replacement or a refund.

Since, in this particular case, replacement was possible but the model you chose cost less, then you should be refunded the difference in price.

If the seller refuses to give you this refund, you may file a complaint with the Office for Consumer Affairs.

Sign up to our free newsletters

Get the best updates straight to your inbox:
Please select at least one mailing list.

You can unsubscribe at any time by clicking the link in the footer of our emails. We use Mailchimp as our marketing platform. By subscribing, you acknowledge that your information will be transferred to Mailchimp for processing.