• Sellers have no legal obligation to exchange goods that are not defective and that conform with the contract of sale.
• Before buying a gift we should ask about the shop’s return policies.
• We should gather information about how an unwanted item must be returned.
• When buying gifts online we should remember that we have a cooling-off period of 14 days.
• The cancellation period starts from the day consumers acquire physical possession of the goods.
Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010
Freephone: 8007 4400
Tel: 2395 2000
Enquiries: info@mccaa.org.mt
Consumer complaints: fair.trading@mccaa.org.mt
Website: www.mccaa.org.mt
MCCAA office hours for the public:
Monday, Tuesday, Thursday and Friday from 8.30am to 12.30pm
Wednesday from 8.30am to 4pm
European Consumer Centre Malta
(For complaints against traders in other EU states)
47A, South Street,
Valletta.
VLT 1101
Monday to Friday from 8.30am to 3pm.
Tel: 2122 1901
E-mail: ecc.malta@gov.mt