Enemalta yesterday operated with smooth efficiency, with officials turning up at a woman’s door a mere few minutes after she phoned to inform them of a cheque which was mistakenly posted to her address.

Anne Bartolo was gobsmacked to receive a cheque for €6,254. Sent by the energy company, the cheque was written to Bank of Valletta so the bank would not have cashed it for her but it bore Ms Bartolo’s address.

She sent Enemalta an e-mail titled ‘Gift or error?’ and also rang up customer care to ensure they had received her correspondence.

“Enemalta is generally known as being inefficient. Within 20 minutes, they turned up at my door to collect the cheque.

“In fact when they e-mailed me back, I told them they had already sent someone to collect it. I then messaged my carer: ‘Forget about the cruise,’” she laughed.

More in The Times of Malta.

 

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