Q: I have a contract with a local telecommunications company for the provision of internet service. A few weeks ago I started experiencing some technical problems. I informed the company about these problems and technicians were sent a number of times to try and solve the problem. As a result, I was either without internet service or with extremely slow internet speed for several weeks.

I am not getting the service I am paying for. What are my consumer rights in this situation?

A: As a consumer you are legally entitled to be provided with the service you are paying for. When due to technical problems the service is either unavailable or unsatisfactory, the service provider should be notified, and if the latter does not manage to solve the problem, you may opt to terminate the contract without incurring any penalties or extra charges.

You may also seek compensation for the period of time you were without the service or when the service was not as agreed in the contract of sale.

If after complaining to the service provider you do not manage to obtain the solution to which you are entitled, then you will need to file a complaint with the Office for Consumer Affairs.

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