• Before paying a deposit, consumers must carefully read and understand the terms and conditions of the sales contract.
• Paying a deposit indicates an intention to buy a specific product.
• Refund and compensation can be claimed if the trader fails to honour his part of the agreement.
• Consumers have the responsibility to keep the proof of purchase.
Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010
Freephone: 8007 4400
Tel: 2395 2000
General enquiries: info@mccaa.org.mt
Consumer complaints: fair.trading@mccaa.org.mt
Website: www.mccaa.org.mt
Office hours for the public:
Monday to Friday from 8.30am to 12.30pm.
European Consumer Centre Malta
(For complaints against traders in another EU member state)
47A, South Street,
Valletta.
VLT 1101
Tel: 2122 1901
E-mail: ecc.malta@gov.mt
Office hours for the public:
Monday to Friday from 8.30am to 3pm.